Pickup Instore
- Local, National & International Shipping Available
- In stock, ready to ship
- Backordered, shipping soon
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Local Pickup: Free pickup available at 6110 Mitch Owens Dr. Larger items like furniture are pickup only. Please collect your order within a week; packing might take 1-2 days.
Canadian Shipping: $12 flat rate within Ontario and Quebec, free on orders over $149. Other Canadian regions $15 flat rate, also free over $149. Express shipping varies.
U.S. Shipping: Costs based on weight and carrier.
- Large items are available for pick up only.
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How does in-store/curbside pickup work?
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Certain products are only available for in-store pick up, such as furniture and paintings. If you selected an item that is pick up only, your whole order defaults to that.
In-Store Pickup Details:
Pickups are available Tuesday and Thursday, 12 - 4:00 pm, or via an after-hours drop box.
In-Store or After Hours Pickup Process:
- Select Pickup Option: Choose in-store pickup or after hours at checkout for eligible items. Items like furniture and paintings are in-store pickup as they will not fit in the afterhours box.
- Scheduling Pickup: After checkout, select your pickup date and time.
- Preparation Time: Allow us a day or two to prepare your order; however, immediate pickup may be possible depending on the item.
- Pickup Window: Collect your items between 12 - 4:00 PM on the chosen date. When the Bazaar is closed to the public an after-hours dropbox is available for pickup anytime .
- Pickup Deadline: Please collect your goods within 10 days from ordering.
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What’s your return policy and process?
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30-Day Return Window: You have 30 days from receiving your item to initiate a return for online purchases made on our website.
Initiating a Return: Submit return requests via your original order by signing into your customer account in the top right of the website. We accept returns of unused, unworn, or unaltered items only. You are responsible for the return of goods should you change your mind.
Processing Time: After submitting a request, please allow a few days for us to assess and approve the return. Notice of the approval will come in the form of an email or you can check the status on your customer account.
Customer Responsibility: If returning an item due to a change of mind, you are responsible for the shipping costs. If there is an issue with the item we will issue a return label from our shipping provider.
In-Store Returns: Online returns are free if made in-store.
In-Person versus Online Purchase Return Policy: Items bought in-store during the fall event are final sale since they can be inspected before purchase.Online items require some guesswork which is why we offer a 30 day policy.Return Address: Send returns to 6110 Mitch Owens Road, Manotick, ON, K4M 0V2, for shipping or in-store returns once it is approved.
Breakables Policy: If returning any breakable items and it breaks in transit, you'll receive a 50% refund for the damaged item.
Holiday Season Extended Returns: Items purchased online from November 15th to December 30th can be returned by the end of February due to the holiday season.
You can always contact us for any return question at hello@oneworldbazaar.ca.
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Damages and issues
- Damaged or Defective Items: If an item is damaged or defective, you will may be asked to provide photos or more details via email. Once defective or damaged return is accepted a return label will be provided.
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. In this case if the product can not be replaced then a refund for your entire order can be issued.
**Please note that the goods we sell are primarily handcrafted, meaning slight variations in shape, hue, dimensions and texture are to be expected.**
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Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as coffee), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
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Refunds: We refund the amount paid for the item plus tax excluding original shipping cost. Full refunds excluding shipping costs are issued only for damaged, defective, or incorrect items. We will send you a return label to attach to the item in that case.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
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Why are there SOLD OUT banners and how do you replenish your inventory?
- Due to the nature of our business, and purchasing product directly overseas, we have a limited inventory of certain stock. Furthermore, a significant amount of our inventory both in store, and online are unique one-of-a-kind pieces. You may notice some SOLD OUT banners throughout the site, unfortunately we will need to replenish these in our next buying trip, or through a Canadian-based supplier. We apologize for any inconvenience and hope that you’re able to find something else that speaks to you.
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Got more questions?
- Email us at hello@oneworldbazaar.ca
