Returns & Refunds

We want you to love your purchase. If something isn't quite right, we're here to help.

Canadian Online Orders

Change of Mind Returns

If you have changed your mind about your purchase, eligible online orders may be returned within 30 days of receiving your item.

Customers are responsible for return shipping costs. Approved returns may also be brought back to us in person at no charge.

To begin a return, please submit a request through your customer account using your original order. Please wait for approval before sending any items back. 

Returns should be sent to:

6110 Mitch Owens Road
Manotick, ON K4M 0V2

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@oneworldbazaar.ca before returning your item.

Please include your order number and photos or details of the issue so we can review your request and determine the best solution.

Please note that damage caused during shipping or by the carrier does not automatically qualify for a refund. We will work with you to assess the situation and determine the appropriate next steps.

Do not return damaged, defective, or incorrect items without contacting us first, as we are unable to process unapproved returns.

Refunds

Once an approved return as been received and inspected, refunds will be issued to your original payment method. 

Refunds include the purchase prices of the returned item and applicable taxes.

Original shipping charges are non-refundable unless the return is due to an error on our part or an approved damaged, defective, or incorrect item claim.

U.S. Orders

Orders shipped to the United States are subject to the U.S. Shipping Policy, including customs duties, import fees, and return conditions outlined on our Shipping & Pickup page.

In-Store Purchases

All purchases made in person during our annual fall Bazaar are final sale, as items can be inspected before purchase.